Thank you for your support in our product lines, we always working hard to improve and to bring our customers the best products available. There will be time a problem would occurred. Please don’t be alarm, we are here to help you get your equipment back in working condition as quick as possible.
This warranty policy only applied to Bubble Magus pro products.
If you purchased the item online, please don’t contact the online vendor. This would slow down the process. Please contact us at service@bubble-magus.net directly for help.
If you purchased the item at a local walk in store, please contact your store for trouble shooting. Your local store should be able to help you or contact us directly if they can’t. Usually if they have the replacement part(s) in stock, they will help replace it for you. If they don’t, we will send the part(s) to them.
Please note under no circumstances the store would be able to trade or swap you a new item. They only can fix and replace the necessary part(s) for you. Any other agreements or request must be approve by us.
A copy of the purchase receipt is required for all warranty claim. Without a receipt, we will base the warranty period under the serial number. Warranty period is start from the time of purchased, its not perpetuate or restart from the time of replacement, repair or service.
– Skimmer parts, acrylic body, skimmer base, acrylic collection cup and cup lid are warranty for 1 year.
– Needle Wheel Impeller / Water Impeller are warranty for 6 months
– Ceramic Shaft is warranty for 6 months ( NO WARRANTY FOR SICCE USA SKIMMER PUMPS )
- Water damages to controller(s) are not cover under warranty, there is no warranty.
We (Bubble Magus,) warrant that the product will be free from defects in material and workmanship under normal use for a period of (1) year from the date of original purchase if the product is installed and used properly and consistent with the User Manual. Our (Bubble Magus) warranty shall not apply: (i) to any damaged that has been subjected to accident, misuse, neglect, alteration, acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair, (ii) to cosmetic problems or defects that result from normal wear and tear under ordinary use, and do not affect the performance or use of the product. We (Bubble Magus) warranty applies only to a product that is manufactured by Bubble Magus, If you notice a problem with your product, do not attempt to repair it yourself. Any attempts at self repair shall void this limited warranty. We (Bubble Magus ) shall not be held liable for damage to any aquarium, aquarium life forms, or other personal objects due to improper use of the device. If the product develops a covered defect within the one-year period, we (Bubble Magus) will, at its option, either repair or replace the product without charge, provided that our product is returned during the warranty period. The warranty period is not perpetuate.
The Customer is responsible for all shipping cost of the defective product back to our warehouse during the warranty period.
We will not be liable for any damage caused to your aquarium resulting from the use of the Bubble Magus) product.
ALL WARRANTIES ARE VOID IF THERE IS DAMAGE TO THE Bubble Magus, PRODUCT THAT IS NOT A RESULT OF A DEFECT IN THE MATERIALS OR WORKMANSHIP. THE SOLE AND EXCLUSIVE REMEDY FOR ALL CLAIMS THAT YOU MAY HAVE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS PRODUCT, WHETHER MADE OR SUFFERED BY YOU OR ANOTHER PERSON AND WHETHER BASED IN CONTRACT OR TORT, SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT. IN NO EVENT WILL BUBBLE MAGUS OR ITS DISTRIBUTOR BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY OF TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS, DAMAGE TO YOUR AQUARIUM OR ANY AQUARIUM INHABITANTS), OR FROM ANY BREACH OF WARRANTY, EVEN IF BUBBLE MAGUS OR ITS DISTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL BUBBLE MAGUS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS DO NOT USE BUBBLE MAGUS PRODUCT.
Clearance / Used / Discontinued items are no longer carry and there is no warranty or warranty.
Customer Support
www.bubble-magus.net
service@bubble-magus.net
ales inquiries please contact:
service@bubble-magus.net
12178 4th Street Rancho Cucamonga CA 91730
United States
Thank you for your support.
bubble-magus.net assumes no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an "as is" basis with no guarantees of completeness, accuracy, usefulness or timeliness. bubble-magus will not be liable for any errors, omissions, or any losses, injuries, or damages arising from its display or use. All information is provided as is with no warranties and confers no rights.
ustomer Support
email:service@bubble-magus.net
ales inquiries please contact:
service@bubble-magus.net
US warehouse:
12178 4th Street Rancho Cucamonga CA 91730
United States
China Operations Center:
85-2 Kunshan West Road, Huanggu District, Shenyang City, Liaoning Province GB3 1203 110021
Bubble magus manufacturer: Shenyang Langqi Network Trading Co., Ltd
沈阳朗麒网络贸易有限公司
BUBBLE-MAGUS North American brand owner：宋维坤 song weikun
Thank you for your support.
bubble-magus.net assumes no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an "as is" basis with no guarantees of completeness, accuracy, usefulness or timeliness. bubble-magus will not be liable for any errors, omissions, or any losses, injuries, or damages arising from its display or use. All information is provided as is with no warranties and confers no rights.